Privacy Policy

1. Data we collect

• Account data: email, authentication metadata, billing identifiers.
• Usage data: API requests, timestamps, status codes, aggregate metrics.
• Technical data: IP address, user-agent, security/event logs.

2. How we use data

• Provide and secure service functionality.
• Process billing/subscriptions and customer support.
• Monitor reliability, prevent abuse, and improve product quality.

3. Document content handling

We process submitted HTML/URLs and generated output to provide conversions. We do not claim ownership of your content. You are responsible for ensuring lawful use and rights to process content.

4. Sharing

We share data only with required infrastructure and payment providers, and as required by law. We do not sell personal data.

5. Security

We use reasonable technical and organizational controls to protect data. No system is 100% secure; users must also protect credentials and account access.

6. Retention and rights

We retain data only as long as needed for service, compliance, and dispute handling. Contact support to request access, correction, or deletion where applicable.

7. HIPAA and regulated data

If you need to process protected health information (PHI) under HIPAA, HIPAA-ready support may be available for eligible paid plans with a signed Business Associate Agreement (BAA). We do not market the service as a certified HIPAA compliance package; eligibility and safeguards are reviewed case by case.

To discuss BAA coverage, security controls, and permitted use cases, contact us at the email below.

8. Contact

Privacy, security, HIPAA/BAA, and general support: support@html2pdf.online